1. How do I place an order?
- To place an order, simply browse our collection, select the items you’d like to purchase, and add them to your cart. Then, proceed to checkout, where you can provide your shipping and payment information.
2. What payment methods do you accept?
- We accept payments through Stripe, which includes major credit and debit cards, such as Visa, MasterCard, American Express, and Discover.
3. Do you offer international shipping?
- Currently, we only offer shipping within the United States. We do not provide international shipping services at this time.
4. How long does it take to receive my order?
- After your order is processed (typically within 1-2 business days), you can expect delivery within 3-5 business days. Please note that shipping times may vary depending on your location.
5. What is your return policy?
- We offer a 30-day free returns policy. If you’re not satisfied with your purchase, you can return eligible items within 30 days of receipt. For more details, please refer to our Returns & Refunds Policy.
6. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
7. Are my payments secure?
- Yes, your payments are securely processed through Stripe, a trusted payment gateway. Stripe uses advanced encryption technology to protect your payment information.
8. What if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact our Customer Support team immediately at contact@shrabla.shop. We will assist you with the return and replacement process.
9. How can I contact customer support?
- You can reach our 24/7 Customer Support team by emailing contact@shrabla.shop. We are here to assist you with any questions or concerns you may have.